Terms and Conditions of Use
- User's agreement
- Privacy Policy
- Duties and Responsibilities
Chapter 1. General Provisions
Article 1. "Objective" The Terms of Use outlines the conditions and requirements regarding the use of the unmanned bike rental system ("Seoul Bike") operated by the Seoul Metropolitan Government.
Article 2. "Notice of Terms of Use" Designed to assist in the prevention and addressing of any problems with the Seoul Bike service by either the user or the operator, the Terms of Use will be posted on the Seoul Bike website. The user's consent to the Terms of Use is required for membership. The Seoul Metropolitan Government will post any changes to the Terms of Use in the "Notices" section and pop-up windows on the Seoul Bike website.
Article 3 "Other Rules"Matters not defined in the Terms of Use shall be subject to related laws. In cases in which there are no related laws, matters will be settled according to the discretion of the Seoul Bike operator and users.
Article 4. "Terminology"The terminology used in the Terms of Use shall be defined as follows:
1. Member: A person who has agreed to the Terms of Use, completed the membership registration, and has acquired the right to use the Seoul Bike services.
2. Non-member: A person who is not a member but uses the one-day service via a mobile phone.
3. Password: A combination of alphabet letters and numbers decided by an individual to protect their personal information on the Seoul Bike system.
4. Public bicycle: A bicycle placed at a Seoul Bike rental station available for rent by a member.
5. Rental station: An unmanned facility for bike rentals and returns.
6. Docking stand: A semi-automatic, lock-type bike parking facility within the rental station.
7. Smart phone: A personal mobile phone which enables a user to accept information and use a service via an application program.
8. Seoul Bike App: An app which enables a person to register as a Seoul Bike member, pay basic fees, and use services.
9. Use of service: A series of actions wherein a user acquires approval, rents a bicycle at a rental station, and uses and returns the bicycle.
10. Basic fee: Payment for the purchase of a seasonal voucher or one-day voucher.
11. Basic usage hour: Amount of time a user can use the service under the basic fee without paying additional charges.
12. Additional charges: A fee decided by the Seoul Metropolitan Government which the user should pay upon exceeding the basic usage hour.
Chapter 2. Membership Rules
Article 5. Application of Membership
① Any person more than 15 years of age is eligible for the Seoul Bike membership.
② Any person wishing to become a member of Seoul Bike must complete the membership registration process on the Seoul Bike website.
③ The following information must be provided to register for membership:
1. ID/Password
2. Date of birth
3. Gender
4. Residential address (detailed address not necessary)
5. Mobile phone number
6. E-mail address
The information provided above must accurately reflect the user's personal information; provision of fraudulent information is subject to penalty by law.
④ Prospective users ages 15 to 19 cannot apply for Seoul Bike membership without the consent of a parent or guardian.
※ Users between the ages of 15 to 19 are not eligible for one-day services.
Article 6. Deferral and denial of membership
① The Seoul Metropolitan Government may defer or deny membership in any of the following cases:
1. The Seoul Bike services become unavailable due to technical problems; or
2. In case it is necessary for the efficient operation of the Seoul Bike system.
②The Seoul Metropolitan Government may deny membership requests in any of the following cases:
1. A membership registration is completed using another person's name;
2. Fraudulent information is provided for registration;
3. The objective of the rental is not for its intended purpose;
4. The registerer is a minor under the age of 15.
Article 7. "Change of Members' Personal Information"A member may change the following personal information via the Seoul Bike website:
1. Home or mobile phone number;
2. Residential address;
3. E-mail address
Chapter 3. Use of Services
Article 8. "Service usage hours"
①Service usage hours shall be 24 hours a day (00:00-24:00) 365 days a year, provided there are no operational or technical difficulties. Usage may be limited during periods designated by the Seoul Metropolitan Government due to periodic inspections and/or other special circumstances.
②The basic rental time of public bicycles is 60 minutes. No additional charges will be incurred if the bike is returned within 60 minutes of the rental time; usage time over 60 minutes is subject to an additional fee determined by the Seoul Metropolitan Government.
Article 9. "Service usage fees" ① Using the Seoul Bike services charges a user usage fees determined by the Seoul Metropolitan Government.
②In case a user exceeds the basic usage hour, the credit card used to purchase the voucher will be charged with the additional cost.
③In case any facility of the Seoul Bike is damaged, intentionally or unintentionally, by the user while using the bicycle, the user may be charged resulting damage fees. Damage fees will be priced based on general repair costs.
④In case any facility of the Seoul Bike is damaged beyond repair, intentionally or unintentionally, by the user while using the bicycle, the user may be charged the entire repairment costs.
⑤Costs incurred above in ③ and ④ will be collected via the payment method used when purchasing the voucher or the payment method selected by the user for additional charges. Failure to pay incurred costs may result in legal sanctions, including seizure of property and administrative litigation.
⑥The member shall be liable for any penalties and charges arising from the member's own illegal actions while using a public bike.
Article 10. "Suspension and termination of membership"
①A member must contact the Seoul Bike website or customer center to request for suspension or termination of membership.
②The Seoul Metropolitan Government may suspend or terminate a membership without prior notice if a member fails to observe the duties and responsibilities stipulated in Article 14 of the Terms of Use. Grounds for membership suspension/termination include, but are not limited to, the following:
1. Sharing the membership service with another person;
2. Intentional interruption of the operation of the Seoul Bike service;
3. Members who have violated the rights of another member or third party; and/or
4. Other cases in which users fail to observe related laws.
Article 11. "Refund of basic fee due to cancellation of membership"
①After joining, a member may request the membership cancellation prior to the membership expiration date.
②Upon request for cancellation of membership, the Seoul Metropolitan Government shall refund the basic fee with a deduction determined by the Seoul Metropolitan Government. Costs incurred for refund, including payment commissions, will be charged to the member in case the memebership cancellation is due to personal reasons; if the cancellation is due to defects in the Seoul Bike services, then the costs will be charged to the Seoul Metropolitan Government.
③A refund of the basic fee shall be made within one week after the membership cancellation request. In case the cancellation request is made within two weeks of joining, the refund will be done by cancelling the payment approval. In case the requset is made after two weeks of joining, the refund amount shall be remitted to the member's bank account.
Article 12. "Suspension or limitation of service"
The Seoul Metropolitan Government may suspend the Seoul Bike service in any of the following cases:
1. Service unavailability due to repair and/or maintenance of the Seoul Bike service facilities;
2. Suspension of telecommunications service by a telecommunications business operator defined under the Telecommunications Business Act; or
3. Service unavailability due to unforeseen circumstances, such as a state of national emergency, service facility malfunctions, and/or system shutdown caused by excessive use.
Article 13. "Obligations of the Seoul Metropolitan Government"
①The Seoul Metropolitan Government shall not disclose or distribute personal information provided by the member to a third party without consent. Provided, however, this shall not apply in the case of a request from a national organization pursuant to related laws or a warrant issued by a judge for investigative purposes.
②The Seoul Metropolitan Government shall post any changes or additions to the Seoul Bike service on the Seoul Bike website via pop-up windows, and so forth.
③Personal information provided by users for membership registration shall be deleted by the Seoul Metropolitan Government as the membership is terminated.
Article 14. "Duties and responsibilities of members"
①Members using the Seoul Bike services shall not engage in any of the following:
1. Leasing or transferring of bicycle rental rights to a third party;
2. Return of a bicycle to a place other than a rental station or an area outside the jurisdiction of the Seoul Bike rental station;
3. Boarding the bicycle with another person(s), animals or an item that can cause harm/injury to others;
4. Remodeling, repairing, or modifying the public bicycle for personal use or removing devices attached to public bicycles, or using public bicycles for anything other than their intended purpose;
5. Riding a public bicycle in an area where bicycle rides are prohibited;
6. Using the public bicycle for commercial purposes;
7. Copying or providing any information acquired while using the service to a third party without the consent of the operator, the Seoul Metropolitan Government, for purposes other than the member's use of the service; or
8. Violating the rights of another user(s) of the public bicycle or copyrights of a third party.
②Members must observe the following duties and responsibilities when using the Seoul Bike service:
1. The member must check the gears and overall safety of the public bicycle before riding the bike. In the case in which an operational defect is detected, the member must contact the Operation Center to report the defect and cancel the usage of the relevant bicycle;
2. If a member rents a public bicycle and stops or parks at a place which is not a rental station, the member should be attentive with its theft, using the lock attached to the bicycle when leaving it.
3. Members shall be caraful with the protection of the public bicycle from damage, loss, or theft;
4. Members who are in a state of physical or mental impairment (i.e. such as when the ability to think normally or drive is impacted due to alcohol or drugs, or if the blood alcohol concentration exceeds the legal limit) should not rent public bicycles;
5. Members shall not use public bicycles for purposes other than transport (i.e. racing, mountain climbing, stunts, etc.);
6. Members shall not load excess cargo on public bicycles that can impair the steering or control of the bicycle;
7. Members shall not rent public bicycles in the case of inclement weather (i.e. rain, fog, or strong winds); and
8. Members shall return public bicycles in same condition in which they were rented, with the exception of normal wear and tear (i.e. slight wearing of the tires, etc.).
③In case of any of the following, members must immediately notify the operating company commissioned by the Seoul Metropolitan Government:
1. Damage, loss, or misplacement of the public bicycle during a rental period;
2. Injury of the member or a third party while using the public bicycle; or
3. Loss or theft of a smart phone installed with the Seoul Bike app or the membership card.
④Members shall observe all related laws, Terms of Use, How to Use rules, precautions regarding services, and notices by the Seoul Metropolitan Government.
① Members shall not appeal or submit a complaint for any loss or injury resulting from the member's own negligence while using the Seoul Bike service;
① Members shall not appeal or submit a complaint for any loss or injury resulting from the member's own negligence while using the Seoul Bike service;
② The Seoul Metropolitan Government and related organizations and companies shall not be held liable for any loss or injury resulting from the negligence of members;
③ If a member suffers loss or injury due to a service defect while using the Seoul Bike service, evidence of the defect must be provided in order to receive compensation from the Seoul Metropolitan Government.
Supplementary Provisions
Article 1. "Enforcement date" The Terms of Use will be in effect as of September 19, 2015.
Article 2. "Interim measures" Procedures under previous terms at time of enforcement shall be regarded as determined under the Terms of Use.
<Seoul Bike>Privacy Policy
<Seoul Bike>('www.bikeseoul.com') has the following privacy policy to protect users' personal information and rights and interests in accordance with the Personal Information Protection Act and to duly handle users' complaints related to personal information.
1. Purpose of Processing Personal Information
- <Seoul Bike>(‘www.bikeseoul.com’) processes personal information for the following purposes. The processed personal information will not be used for any purpose other than the following, and if the purpose of use is changed, necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act will be implemented.
A. Homepage and app membership registration and management
- Personal information is processed for the purpose of confirmation of membership intent, identification/ authentication according to the provision of a commutation ticket (daily membership), maintenance and management of membership, confirmation of the consent of a legal representative when collecting personal information of minors under 15 years old, handling grievances, and record retention for dispute resolution due to loss of a bike.
B. Payment management
- Personal information is processed for the purpose of fulfilling the contract on the use of bikes, fee settlement, payment of use fees for bike rentals, identity verification, and fee collection.
C. Handling civil complaints
- Personal information is processed for the purpose of identity verification for collecting citizens' opinions on the Seoul Bike website, confirming opinions, and notifying the processing results of opinions.
D. New service development
- Personal information is processed for the purpose of developing new services, providing customized services, and developing services according to big data analysis.
E. Use of personal information during events and marketing events
- Personal information is used for marketing and promotion purposes, such as providing event or advertising information, participation opportunities, and services according to user characteristics, as well as posting advertisements.
2. Personal Information File Status
- ① The purpose of processing personal information files registered/ disclosed by Seoul Bike(‘www.bikeseoul.com’) in accordance with Article 32 of the Personal Information Protection Act is as follows.
A. Personal Information File Name: Seoul Bike Membership Information
| Member (14 years old or older) | Personal info. items | (Required) Mobile phone No., ID, password, email address, year of birth, gender;(Optional) Body weight, postpaid transportation card info., rental card info., refund account information |
| Basis for retention | Consent of information provider | |
| Retention period | Until membership withdrawal (renewed approval is required every 2 years.);At the end of the mandatory retention period | |
| Member (13 years old) | Personal info. items | (Member) Mobile phone No., ID, password, email address, year of birth, gender;(Legal representative) Gender, date of birth, mobile phone No., duplicate registration info. (DI) |
| Basis for retention | Consent of information provider | |
| Retention period | Until membership withdrawal (renewed approval is required every 2 years.);At the end of the mandatory retention period |
3. Processing and Retention Period of Personal Information
- ① <Seoul Bike> ('www.bikeseoul.com') processes and retains personal information within the period of retention and use of personal information or the period of retention and use of personal information agreed to by the personal information provider when collecting personal information. The personal information processing and retention period are indicated as follows.
- The personal information processing and retention period are indicated as follows.
| No. | Name of personal info. file | Info. retained | Retention period | Basis for retention |
|---|---|---|---|---|
| 1 | Seoul Bike membership info | Membership information | Until membership withdrawal (renewed approval is required every 2 years.) | Consent of information provider |
| Refund processing info. | 5 years | Article 6 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (targets of transaction records maintained by business operators, etc.) | ||
| Location info | 6 months | Consent to the Terms and Conditions for location-based service |
4. Matters Concerning Provision of Personal Information to Third Parties
- ① <Seoul Bike>('www.bikeseoul.com')provides personal information to third parties only when it falls under Articles 17 and 18 of the Personal Information Protection Act, such as the consent of the information provider and special provisions of the law.
| No. | Provider | Recipient | Purpose of provision | Info. provided | Retention period |
|---|---|---|---|---|---|
| 1 | Seoul Bike | T-money Co., Ltd. | T-money GO app & Seoul Bike rental service linkage | Bike ID, mobile phone No., email address, body weight (optional), payment history, rental history | Until the end of the purpose of use of a third-party recipient or withdrawal of consent |
| 2 | Seoul Bike | HY Co., Ltd. | Marketing promotion guidance & participation | Bike ID, mobile phone No., number of use, hours of use | Until the end of the purpose of use of a third-party recipient or withdrawal of consent |
5. Delegation of Personal Information Processing
- ① <Seoul Bike>('www.bikeseoul.com') delegates the processing of personal information as follows.
- ② The contents of the tasks delegated by <Seoul Bike>(‘www.bikeseoul.com’) and the persons entrusted with processing personal information (“delegated agents”) are as follows.
| No. | Name of personal info. file | Name of delegation | Delegated business | Name of delegated company |
|---|---|---|---|---|
| 1 | Seoul Bike membership info. | Maintenance of Seoul Bike rental system | Homepage & app program improvement | Witcom Co., Ltd |
| 2 | Seoul Bike membership info. | Personal authentication processing | Real name authentication of legal representative (Nice I-PIN, website authentication) | NICE Information Service Co., Ltd. |
6. Matters Concerning the Rights and Obligations of Information Providers and Legal Representatives and Methods of Exercising Them
- ① The information provider may exercise the right to view, correct, delete, and suspend the processing of personal information at any time against <Seoul Bike> (‘www.bikeseoul.com’).
- The exercise of rights pursuant to Paragraph 1 may be conducted in writing or by email, fax, etc. in accordance with Article 41 (1) of the Enforcement Decree of the Personal Information Protection Act against <Seoul Bike> ('www.bikeseoul.com'), and
(‘www.bikeseoul.com') shall take action in a timely manner.
- ③ The exercise of rights pursuant to Paragraph 1 may be done through an agent such as a legal representative of the information provider or a formally delegated agent. In this case, the member shall submit a power of attorney in attached Form 11 of the Enforcement Rule of the Personal Information Protection Act.
- ④ The rights of the information provider may be restricted in accordance with Article 35 (5) and Article 37 (2) of the Personal Information Protection Act to request for access to personal information or suspension of processing thereof.
- ⑤ Request for correction and deletion of personal information cannot be requested if the personal information is specified as a collection target in other laws.
- ⑥ <Seoul Bike>('www.bikeseoul.com') shall check whether the person who made the request, such as a request for reading, correction or deletion, or suspension of processing, is the member concerned or a legal representative/formally delegated agent according to the rights of the information provider. *Authorized with a power of attorney in the [Form 11] of the Enforcement Rule of the Personal Information Protection Act.
7. Preparation of Items of Personal Information to be Processed
- <Seoul Bike>(‘www.bikeseoul.com’) processes the following personal information items.
| No. | Name of personal info. file | Items of personal info. recorded in the personal info. file |
|---|---|---|
| 1 | Seoul Bike membership info. |
(Required) Mobile phone No., ID, password, email address, year of birth, gender (Optional) Body weight, postpaid transportation card information, rental card info., refund account info. |
8. Personal Information Destruction Procedures and Methods
- ① <Seoul Bike>(‘www.bikeseoul.com’), in principle, destroys personal information promptly when the purpose of processing personal information is achieved. However, this is not the case when preservation is required according to other laws. The procedures, deadlines and methods of destruction are as follows.
- A. Destruction procedure
- The information entered by the user is transferred to a separate database (separate documents for hard copies) after the purpose is achieved, and then stored for a certain period of time in accordance with internal policies and other related laws; otherwise it is immediately destroyed. At this time, the personal information transferred to the database will not be used for any other purpose unless it is in accordance with the law.
- Unnecessary personal information and related files are handled as follows in accordance with the internal policy procedure under the responsibility of the person in charge of personal information.
- - Destruction of personal information
- Personal information whose retention period has elapsed will be destroyed promptly from the end date.
- - Destruction of personal information files
- When the personal information file becomes unnecessary, such as attainment of the purpose of processing a personal information file, abolition of the service, or termination of the business, the personal information file is destroyed promptly from the date when the processing of the personal information is recognized as unnecessary.
- B. Destruction method
- 1) In the case of information in an electronic form, a technical method that cannot reproduce the record is used.
- 2) Personal information printed on paper is shredded with a shredder or destroyed through incineration.
9. Matters Concerning the Installation, Operation and Rejection of Automatic Personal Information Collection Devices
- ① <Seoul Bike>‘www.bikeseoul.com’) uses ‘cookies’ that store and retrieve usage information from time to time to provide personalized services.
- ② Cookies are a small amount of information that the server (http), which is used to operate the website, sends to the user's computer browser, and are also stored on the hard disk of the user's PC computer.
- A. Purpose of use of cookies: These are used to provide optimized information to users by identifying the types of visits and use of each service and websites visited by the user, popular search terms, and whether secure access is available.
- B. Installation, operation, and rejection of cookies: You can refuse to store cookies by setting the options in the Tools>Internet Options>Personal Information menu at the top of the web browser.
- C. The refusal to store cookies may result in experiencing difficulties when using customized services.
10. Measures to Ensure the Safety of Personal Information
- <Seoul Bike>('www.bikeseoul.com') duly takes the following technical, administrative, and access control measures necessary to ensure safety and privacy in accordance with Article 29 of the Personal Information Protection Act.
- ① ① Administrative measures
- Establishment and implementation of internal management plan, regular employee training, etc.
- ② ① Technical measures
- Management of access rights of personal information processing system, etc., installation of access control system, storage of access records and prevention of forgery, encryption of passwords, etc., installation of security programs
- ③ ① Access control measures
- Control of access to computer room, data storage room, etc.
11. Remedies for Infringement of Rights
- Information providers may inquire as to damage relief and consultations for personal information infringement to the following organizations.
- <The organizations noted below are separate ones from the Personal Information Protection Commission. If you are not satisfied with the personal information complaint handling and damage remedial results of the Personal Information Protection Commission, please contact us>
- ▶ The Personal Information Infringement Report Center (operated by the Korea Internet & Security Agency)
- - Responsibilities: Report and consultation of personal information infringement
- - Website: privacy.kisa.or.kr
- - Phone No.: (no area code) 118
- - Address: 9 Jinheung-gil, Naju-si, Jeollanam-do, the Korea Internet & Security Agency
- ▶ Personal Information Dispute Mediation Committee
- - Responsibilities: Personal information arbitration application, collective arbitration (civil settlement)
- - Website: www.kopico.go.kr
- - Phone No.: 1833-6972
- - Address: 4th floor of Government Complex Seoul, 209 Sejong-daero, Jongno-gu, Seoul
- ▶ The Supreme Prosecutors' Office Cyber Crime Investigation Team: (no area code) 1301, cid@spo.go.kr (www.spo.go.kr)
- ▶ Korean National Police Agency’s Cyber Security Bureau: (no area code) 182 (cyberbureau.police.go.kr) In addition, a person whose rights or interests have been infringed due to a disposition or omission by the head of a public institution in response to a request from the information provider for access, correction, deletion, suspension of processing, etc. may file an administrative appeal in accordance with the Administrative Appeals Act. ☞ Central Administrative Appeals Commission (www.simpan.go.kr)
12. Request to View Personal Information
- ① The information provider may request for access to personal information pursuant to Article 35 of the Personal Information Protection Act to the following departments. The Ministry of Public Ministry of the Interior and Safety shall duly process a personal information access request of the information provider in a timely manner.
- ▶ Reception/ processing department for personal information access requests
- - Department Name: IT Strategy Office, Seoul Facilities Corporation
- - Person in charge: Jung Hyuk
- - Contact: (Phone No. 02-2290-6139), (Email jungh093@sisul.or.kr)
- ② In addition to the department for receiving and processing requests for access under Paragraph 1, the information provider may also request access to personal information through the ‘Personal Information Protection Commission’ (www.privacy.go.kr) of the Ministry of the Interior and Safety.
- ▶ Personal Information Protection Commissionof the Ministry of the Interior and Safety → Personal information complaints → Request for personal information access, etc.
13. Persons in Charge of Personal and Contact Information
- ① <Seoul Bike>① (‘www.bikeseoul.com’) has designated both a chief officer and person in charge of personal information protection as follows to protect personal information and handle complaints related to personal information (person in charge of personal information protection pursuant to Article 31 (1) of the Personal Information Protection Act).
- ▶ Chief Personal Information Officer
- - Assigned to the public bike management office of Seoul Facilities Corporation.
- - Person in charge: Oh Jung Woo
- - Contact: (Phone No. 02-2290-4610), (Email: jwoh@sisul.or.kr)
- ▶ Person in charge of personal information
- - Assigned to the public bike management office of Seoul Facilities Corporation.
- - Person in charge: Yoo Sang-joon
- - Contact: (Phone No. 02-2290-4612), (Email: it.sisul@sisul.or.kr)
- ② ① The information provider can inquire about all personal information protection-related inquiries, complaint handling, damage relief, etc. that occurred while using the service (or business) of
to the person in charge of personal information protection and the competent department. will answer and handle inquiries from the information provider promptly.
14. Right to Refuse Consent and Disadvantages Due to Refusal of Consent
- ① In accordance with Article 15 (2) 4 of the Personal Information Protection Act, the personal information provider has the right to refuse consent to the collection of personal information, and in case of refusal of consent, the use of
(‘www.bikeseoul.com') is restricted.
15. Changes to the Privacy Policy
- ① This Privacy Policy above is effective from July 1, 2022.
- ② The previous privacy policy can be viewed below.
- - 2018.06.15. ~ 2019.10.31. (download)
- - 2019.11.01. ~ 2020.11.29. (download)
- - 2020.11.30. ~ 2022.06.30. (download)
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- Complying with the rental time
- In order to give all citizens an equal opportunity to use the Seoul bicycle, the basic rental time is fixed.
- If the basic rental time is exceeded, the additional charge will be incurred.
If you return it within the default rental time and then rent it again, no additional charges will be incurred.
-
- Notes on Seoul Bicycle
- Seoul Bicycle is a general-purpose bicycle that can not be used for special purposes such as racing, mountain climbing, bicycle tricks, etc.
- When stopping or parking in a place other than a rental place, be sure to use a bicycle-mounted locking device to take care of theft.
- The bicycle always checks the maintenance status, but for safety, check the brake operation before operation.
-
- Lost & Loss Penalty
- In the event of deliberate damage to Seoul bicycle facilities or the loss or theft of Seoul bicycles, a charge shall be imposed in accordance with the relevant regulations.
- The loss and expenses incurred by illegal acts or unfair acts while using bicycles shall be borne by the lender.
-
- Unjustifiable human rights violations
- You may be subject to various laws and regulations on Seoul bicycle officials (managers, counselors, etc.) for their unreasonable demands, personality ignorance, rhetoric / abuse, and sexual harassment.
- [Promotion of information and communication network utilization and information protection], etc., it is applied such as fear / anxiety induction.
- [Act on Special Act on Punishment of Sexual Abuse Crimes]